Intercom vs Zendesk: Comparing features, integrations, and pricing

Access your chat dashboard from any browser or device, or use the mobile apps to chat with customers on the go. The dashboard lets you view chat transcripts, reports, analytics, etc. You can also access detailed user profiles, integrate with other apps, and enjoy best-in-class support from the HelpCrunch team. Tidio is easy to set up, customize, and integrate with your favorite tools, such as Facebook Messenger, Instagram, Shopify, WordPress, and more. Intercom’s support team has a reputation for being slow and unresponsive. Many users on sites like G2 and Capterra have reported facing bugs, glitches, and downtime while using the software.

Its tools are tailored to help you maintain relationships with your customers by providing powerful insights, giving feedback on customer journeys, and measuring success. Ultimately, both tools can be used to manage customer communication, but each offers a different set of tools meant to offer different types of services. When it comes to finding the best customer support software for your business, it’s important to consider which features better suit your needs.

Intercom – Best for SaaS companies

Here is why you should go for an Intercom alternative if you are looking for the best customer service software for your business. Intercom is designed to improve communication with customers and add understanding of a product or service. Some products/services are completely obvious without the use of this type of communication. Businesses who already have a transparent website with the necessary product information readily available aren’t likely to profit from the addition of intercom. Intercom is used on business websites to help answer questions and give information that’s not readily available.

Intercom provides access to their really powerful bot-builder to be added on to any plan. Again, a bit of a niche option, but a really interesting one nonetheless. As I had mentioned above, Intercom charges extra for additional Seats that your team adds on to the solution.

The 5 Best Customer Support Chat Platforms For Different Use Cases In 2023

And the pricing is $9 per user plus the Growth Plan price, based on the number of contacts you have. Growth gets you everything in the free plan and up to 1000 contacts. Intercom doesn’t offer forms to collect data, since they don’t have an email marketing feature. Forms offer the ability to collect contact data from site visitors.

You can’t set up a zoom screen share every time a client is confused. If you’d like to learn more about the day to day practical use of Intercom in making sales, doing marketing and lots more then read some case studies on how it feels to use it. I can’t think of anything bad to say about it and I’d still consider it for a new project.

It has earned a reputation for its efficient and dependable performance, and is well-known for its ability to operate smoothly without any major glitches. Trengo’s most popular pricing plan – called Scale – costs you €25 per user per month. It has less extensive features, but the key features that your team will use on a daily basis are simply on the same level.

• Additionally, Zendesk provides a customizable help center, a community forum, and a knowledge base, empowering customers to find answers on their own.
• You can also use the webchat panel or mobile app to access your dashboard and manage your chats and tickets.
• They started as a small business with a handful of customers but have now grown exponentially.
• Freshchat includes features that marketing, sales, and customer support teams need like response prioritization and conversation categories.

Read more about https://www.metadialog.com/ here.